Our Site Redesign and Important Updates
Thank you for shopping with CIELOHUK.
On July 27, 2026, we redesigned our store to make shopping more comfortable. Along with the new design, we have changed customer accounts, wishlists, and our return and refund process.
What’s New
- Updated the store design and menus
- Improved product search and filters
- Redesigned the wishlist
- Added a feature to view and purchase related products without leaving the current page
- Improved Quick View for products
- Moved customer accounts to a new system
- Ended the points program and introduced store credit
- Updated the Shopping Guide, Terms of Service, and Return and Refund Policy
Customer Accounts and How to Log In
We have moved customer accounts to Shopify’s new account system.
You can now log in with Google or your email address.
Social logins such as LINE, which were previously available, can no longer be used.
If you cannot log in to your old account, or if your order history, wishlist, or store credit does not appear correctly after logging in, please contact us using these steps:
- Log in to your new customer account with Google or your email address
- Contact us through the chat at the bottom right of the store
- We will check your old account and merge it with your new account
We may ask which login method or email address you used before so we can verify your account.
Wishlists
We have moved to a new wishlist system.
You can add products from product listings or product pages, and open your wishlist at any time using the heart icon on the screen.
Products saved to your previous wishlist have also been transferred.
If your previous saved products do not appear after you log in, please contact us through the chat.
Points and Store Credit
We have ended the points program and replaced it with store credit.
Going forward, we will grant store credit worth 1% of your purchase amount, which can be used at CIELOHUK. Log in to your customer account to check your balance, and use store credit toward payment at checkout.
Store credit granted as a purchase benefit expires one year after it is issued.
Changes to Returns, Exchanges, and Refunds
We have updated our Shopping Guide and Return and Refund Policy. The main changes are as follows.
Size Exchanges Temporarily Suspended
We are temporarily unable to offer size exchanges because our new warehouse cannot process them.
If an item does not fit, please submit a request as a return for personal reasons.
If an item is defective or you received the wrong item, we will review the details and explain the available return, exchange, or refund options.
Returns for Personal Reasons
To request a return for personal reasons, contact us through the chat within 3 days, including the day your item is delivered.
If we approve the return, we will refund 80% of the amount paid for the returned item as store credit that can be used at CIELOHUK.
- The remaining 20% is a return handling fee
- You are responsible for the return shipping cost
- Original shipping charges are not refundable
- Store credit issued for a return does not expire
- Store credit issued for a return cannot be exchanged for cash
A return request is not automatically approved. We will decide after reviewing the condition of the item and the number of items being returned.
Defective Items or Incorrect Deliveries
If an item is defective or you received an item different from what you ordered, contact us through the chat within 7 days, including the day your item is delivered, and provide photos that show the issue.
For defective items or incorrect deliveries, you will not be responsible for return shipping costs, unlike returns for personal reasons.
Other Refunds
Refunds for cancellations and similar cases will generally be issued to the original payment method.
However, for bank transfers or convenience-store payments, or if we cannot refund the original payment method, we may issue store credit instead.
Need Help?
If you need help with logging in, account migration, wishlists, store credit, returns, or refunds, please contact us through the chat at the bottom right of the store.
We will continue making improvements to help you shop with confidence and find what you need more easily.
Thank you for your continued support of the redesigned CIELOHUK.
